Multi-site response is a handover problem
A facilities incident may begin with security or a helpdesk, pass to the duty manager and require a specialist contractor or client representative. The main risk is often not lack of numbers; it is uncertainty about ownership and whether the next handover happened.
Example workflow
For a loss of heating, power or access control, the plan can call the site duty role, then a regional contact and relevant contractor tier if the response condition is not met. A shared conference helps the people who acknowledge align on immediate actions.
- Create plans by incident type or site group
- Use verified duty contacts
- Set realistic contractor escalation expectations
- Keep tenants and clients as stakeholder recipients where appropriate
- Review the activation record with suppliers
Implementation boundaries
StrikeGrid supports communications and coordination. It is not a building-management system, does not diagnose equipment, and does not replace emergency services or the organisation’s health and safety procedures.